All TaRMS Frequently Asked Questions.
- How do I change my email address in TaRMS?
Go to Tax Payer information –Tax Payer Profile-General information-Change Status
- I’m not receiving verification code on SMS.
Kindly select ZWE from the drop down menu, and enter your mobile number in the format 077 XXX XXXX.
- Is the TaRMS system meant for individuals, or is this being used for companies? Does this system replace the e-taxes system to submit returns?
TaRMS is meant for all taxpayers including individuals and companies. You are able to submit and pay your tax obligations using TaRMS, as this system replaces E-Taxes and E-Services.
- How do we register a Company on TaRMS because when we enter our company registration number during the registration, another different company details pop up in our registration window?
You may need to contact ZIMRA on the matter. But if the company was registered through Deeds office Bulawayo, you may need to enter BY soon after the company eg 155/202XBY.
- I’m failing to register with my existing BP Number, with an Invalid BP Number error.
Enter a 10 digit BP Number and prefix with a 0 so that it becomes like so (0200XXXXXX).
- I’m not receiving verification code on SMS.
Kindly select ZWE from the drop down menu, and enter your mobile number in the format 07XXXXXXXX.
- I am not receiving a verification code on e-mail.
Kindly ensure you check your mail box or junk mail for a verification code. If challenge persists call ZIMRA.
- TaRMS is not validating existing BP numbers?
Kindly prefix the BP number with zero and try again. If it persist you may need to engage ZIMRA.
- How long does it take for my tax registration documents to be approved in TaRMS.
No documents are needed because TaRMS is integrated with Civil Registry and Registrar of Companies Deeds and Intellectual Properties and banks.
